Refund policy

BarbieGlow Exchange & Refund Policy

All BarbieGlow sales are final. We do not offer refunds for change of mind. We do offer exchanges and replacements as described below.

Damaged or defective items: If your BarbieGlow arrives damaged, defective, or doesn't light up, email us at summitraco@yahoo.com within 7 days of delivery with your order number and a photo or short video of the issue. We will send you a replacement at no cost.

Exchanges: Want a different bundle size? Contact us within 14 days of delivery. Items must be unused and in their original packaging. You are responsible for return shipping costs, and we will ship the exchanged item once we receive the original.

Pre-orders: BarbieGlow is currently sold as a pre-order. You can cancel a pre-order for a full refund any time before it ships. If your order can't ship within the estimated time, we will email you with an updated date and you may cancel for a full refund.

30-Day Warranty add-on: If you purchased the 30-Day Warranty, we will replace your BarbieGlow if it stops working within 30 days of delivery under normal use.

Shipping Protection add-on: If you purchased Shipping Protection and your package is lost or stolen in transit, we will send a replacement.

Questions? Email summitraco@yahoo.com and we'll get back to you within 1-2 business days.